PHSlots Privacy Policy

1. Who We Are

PHSlots ("we," "us," or "our") is the operator of the online gaming platform accessible at phslots.app. We are committed to protecting the privacy and personal data of all users who access or register on our platform. This Privacy Policy applies to all personal data collected through the PHSlots website, mobile application, customer support channels, and any other service we operate.

PHSlots operates under the regulatory oversight of PAGCOR (Philippine Amusement and Gaming Corporation) and complies with all applicable Philippine laws governing data privacy, anti-money laundering, and responsible gaming. Our designated Data Protection Officer (DPO) can be contacted using the details provided in Section 14 of this Policy.

2. Personal Data We Collect

PHSlots collects personal data in the following categories. We collect only what is necessary for the purposes described in this Policy.

2.1 Identity & Registration Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify the 21+ age requirement)
• Gender (optional, for account personalization)
• Nationality and country of residence
• Government-issued ID number and document type (e.g., PhilSys National ID, passport, driver's license, UMID, SSS ID)

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address (for identity verification and regulatory compliance)

2.3 Financial & Transaction Data

• Payment method details (GCash account number, PayMaya account, BPI/BDO/Metrobank account details — stored in tokenized form only)
• Deposit and withdrawal history
• Transaction amounts, dates, and reference numbers
• Source of funds declarations where required by AML regulations

2.4 Gaming Activity Data

• Game session history, including games played, wager amounts, and outcomes
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status)

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session timestamps and duration
• Cookie identifiers and similar tracking data (see Section 7)

2.6 Communications Data

• Records of your communications with PHSlots customer support
• Feedback, complaints, and dispute records
• Marketing preference settings

3. How We Collect Your Data

PHSlots collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and device data collected automatically when you access the PHSlots platform, including through cookies, log files, and analytics tools (see Section 7).
• Third-party sources: Identity verification data from KYC/AML service providers; payment confirmation data from GCash, PayMaya, BPI, BDO, and Metrobank; fraud detection signals from security service providers.
• Regulatory sources: Information received from PAGCOR or other regulatory authorities in connection with compliance obligations, including self-exclusion registers.

4. How We Use Your Personal Data

PHSlots uses your personal data for the following purposes:

PHSlots will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, PHSlots processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the PHSlots Terms and Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR licensing conditions, AML regulations under Republic Act No. 9160 (as amended), and the Data Privacy Act of 2012.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and improving our services, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and optional personalization features, where you have provided explicit, informed consent. You may withdraw consent at any time by updating your account preferences or contacting our support team.

6. Data Sharing & Disclosure

PHSlots does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• KYC and identity verification providers: Third-party services used to verify your identity and age in compliance with PAGCOR and AML requirements.
• Fraud prevention and security providers: Services that help PHSlots detect and prevent fraudulent activity, account takeovers, and platform abuse.
• IT and hosting providers: Cloud infrastructure and technology service providers who process data on our behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where disclosure is required by law or regulatory directive.
• Legal and professional advisors: Lawyers, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third-party service providers who process personal data on behalf of PHSlots are required to implement appropriate technical and organizational security measures and to process data only in accordance with our documented instructions.

7. Cookies & Tracking Technologies

PHSlots uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and support security functions. The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations.
• Analytics cookies: Used to understand how players interact with the platform, which pages are visited most frequently, and where technical issues occur. This data is aggregated and anonymized where possible.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and account takeover attempts.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the PHSlots platform. PHSlots does not use third-party advertising cookies or behavioral tracking cookies for the purpose of serving advertisements on external websites.

8. Data Retention

PHSlots retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law:

• Account and identity data: Retained for a minimum of 5 years from the date of account closure, in compliance with PAGCOR licensing conditions and AML regulations.
• Financial and transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by the Anti-Money Laundering Act.
• Gaming activity data: Retained for 3 years from the date of each session, or longer where required for dispute resolution or regulatory purposes.
• Customer support communications: Retained for 2 years from the date of the last interaction, or longer where a dispute remains unresolved.
• Marketing consent records: Retained for the duration of your account and for 1 year following account closure or withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with PHSlots' data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for statistical and analytical purposes.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by PHSlots. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.

PHSlots will respond to all data rights requests within 15 business days of receipt. In complex cases, this period may be extended by a further 15 business days, and you will be notified of the extension and the reason for it.

10. Data Security

PHSlots implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• TLS 1.2 or higher encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data stored at rest
• Multi-factor authentication options for player accounts
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular security audits and penetration testing by independent third parties
• Intrusion detection and prevention systems monitoring platform traffic in real time
• Incident response procedures with mandatory breach notification timelines in compliance with NPC requirements

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, PHSlots will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.

11. Children's Privacy and the 21+ Requirement

PHSlots is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. The minimum age to register and play at PHSlots is 21 years, in accordance with Philippine gaming regulations applicable to casino-style gambling.

During registration, PHSlots collects date of birth information and may require submission of a government-issued ID to verify that the applicant meets the age requirement. If PHSlots discovers that an account has been registered by a person under 21 years of age, the account will be immediately suspended, all balances will be forfeited, and the personal data associated with the account will be deleted except where retention is required by law.

If you are a parent or guardian and believe that a minor has registered on PHSlots, please contact us immediately at the details provided in Section 14. We will investigate and take appropriate action as a matter of priority.

12. Third-Party Links

The PHSlots platform may contain links to internal pages and resources. This Privacy Policy applies solely to data collected and processed by PHSlots through the phslots.app platform. PHSlots is not responsible for the privacy practices of any third-party services, including payment providers such as GCash, PayMaya, BPI, BDO, and Metrobank, which operate under their own privacy policies.

When you interact with a third-party payment provider to complete a deposit or withdrawal, you are subject to that provider's terms and privacy policy in addition to PHSlots' policies. PHSlots encourages you to review the privacy policies of any third-party services you use in connection with your PHSlots account.

13. Changes to This Privacy Policy

PHSlots reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email or through a prominent notice on the platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. We encourage you to review this Policy periodically. Your continued use of the PHSlots platform after the effective date of any amendment constitutes your acknowledgment of the updated Policy.

The current version of this Privacy Policy is always available at phslots.app/privacy-policy. Previous versions are available upon request by contacting our Data Protection Officer.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by PHSlots, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• FAQ & Help Center: Visit our FAQ page

PHSlots aims to respond to all privacy-related inquiries within 15 business days. For data breach notifications or urgent security concerns, please mark your message as urgent and our team will prioritize your request.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about how to file a complaint with the NPC is available through official Philippine government channels.